Terms of Use

Last Updated: 30/03/2025

1. Introduction & Acceptance

Thank you for choosing lingly.ai ("lingly", "we", "us", "our"). We provide language screening, real-time conversation assistance, and personalised language training solutions (collectively, the "Services"), accessible via our website (lingly.ai), web applications, and mobile applications (including the Conversation Helper for iOS and Android).

These Terms of Use (“Terms”) govern your access to and use of our Services. Our Privacy Policy is incorporated into these Terms by reference.

By accessing or using our Services, you, or the entity you represent ("You"), confirm that You have read, understood, and agree to be bound by these Terms. If You are using the Services on behalf of an organization (a "Customer"), You represent that You have the authority to bind that organization to these Terms, and "You" in that context refers to the organization. Individual employees or candidates accessing the Services under a Customer's account are referred to as "Users".

If You do not agree to these Terms, do not register for, access, or use the Services. We may update these Terms occasionally; continued use after updates constitutes acceptance.

2. Eligibility

By using our Services, You confirm that (i) You are at least 18 years old; and (ii) your use of the Services will comply with all applicable laws and regulations in your jurisdiction. Our Services are not intended for individuals under the age of 18.

3. Account Registration and Security

Access to certain Services requires an account ("Account"). You may register using Google authentication or email/OTP. Customers may invite Users to create Accounts under their organizational license.

You are responsible for maintaining the confidentiality of your Account credentials and for all activities under your Account. Accounts are personal and may not be shared or transferred, except where a Customer reassigns a seat license according to their agreement with us. Notify us immediately at hello@lingly.ai of any suspected unauthorized use or security breach. We reserve the right to suspend or terminate Accounts that violate these Terms.

4. Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy. By using the Services, You consent to this collection and use.

5. Description of Services

Lingly.ai provides various language tools, including:

  • Language Training Platform: Personalized courses, roleplay exercises, vocabulary building, and feedback accessible via web.

  • Language Screening Service: Automated phone-based assessments to gauge language proficiency for employers.

  • Conversation Helper App (iOS & Android): Real-time transcription and translation aid for conversations.

6. License Grant and Use of Services

Subject to your compliance with these Terms and any applicable agreement between lingly.ai and the Customer providing your access:

  • For Customers (Employers): We grant You a limited, non-exclusive, non-transferable, non-sublicensable license during the term of your agreement with us to allow your authorized employees (Users) to access and use the specific Services You have purchased, solely for your internal business purposes (e.g., employee training, communication support within their job roles).

  • For Individual Users (including those under a Customer account): We grant You a limited, personal, non-exclusive, non-transferable, non-sublicensable license to access and use the Services made available to You, solely for your personal language learning and communication support as intended by the Service features and, if applicable, within the scope authorized by your sponsoring Customer.

  • Restrictions: You agree not to (and not to allow any third party to) copy, modify, create derivative works from, reverse engineer, sell, lease, sublicense, or otherwise transfer any right in the Services or Our Content (defined below), except as expressly permitted. Access the Services only through interfaces provided by lingly.ai.

7. Intellectual Property

Our Content: All content, software, features, designs, and materials available through the Services, excluding User Content ("Our Content"), are owned by or licensed to lingly.ai and protected by intellectual property laws. Your use is limited by the license granted in Section 6.

User Content: You may provide input to the Services, including voice input for the Care Notes feature or text/voice input during exercises ("User Content"). You retain ownership of your original User Content. However, You grant lingly.ai a worldwide, non-exclusive, royalty-free license to use, process, store, display, reproduce, and modify your User Content solely for the purposes of providing, maintaining, and improving the Services for You and, where applicable, providing reports to your sponsoring Customer.

8. Service-Specific Terms

  • Language Screening: This service is provided at the request of a Customer (potential or current employer) who is the Data Controller for the screening process. Lingly.ai acts as a Data Processor. While we strive for accuracy, the results are indicative and provided "as is". Lingly.ai disclaims all liability for any hiring or employment decisions made by the Customer based on the screening results.

  • Conversation Helper App: This tool is a communication aid. Accuracy of real-time transcription and translation is not guaranteed and may vary based on factors like accent, clarity, and background noise. It is not a substitute for certified translation services in critical situations. You are responsible for your use of the app; avoid recording or inputting excessively sensitive personal health information or other confidential data beyond what is reasonably necessary for the care interaction. Use requires microphone permission on your device. The app relies on third-party AI services, whose own terms and privacy policies may apply to data they process.

9. User Conduct and Acceptable Use

You agree not to use the Services to:

  • Violate any laws or regulations.

  • Infringe upon any third-party rights (including intellectual property and privacy).

  • Transmit harmful code (viruses, trojans, etc.).

  • Harass, abuse, stalk, or harm others.

  • Impersonate any person or entity.

  • Overburden or disrupt the Services or servers.

  • Scrape, harvest, or collect data about other users without consent.

  • Attempt unauthorized access to any part of the Services.

  • Misuse AI features, including attempting to generate inappropriate, harmful, or restricted content, or trying to "jailbreak" prompts.

  • Create multiple accounts for disruptive purposes or register for others without authorization.

Security Vulnerabilities: While we appreciate security feedback, lingly.ai does not operate a bug bounty program and does not offer compensation for reporting potential security vulnerabilities. Please report any concerns responsibly to hello@lingly.ai.

10. Payment, Subscription, and Cancellation

Access to some Services may require payment, either by an individual User or by a Customer (Employer) on behalf of its Users.

  • For Customers (Employers): Payment terms, subscription fees (often based on per-user seats), billing cycles, and service levels are typically governed by a separate Master Service Agreement (MSA), Order Form, or other written agreement between You (the Customer) and lingly.ai. You agree to pay all applicable fees in a timely manner. Taxes are your responsibility unless stated otherwise.

  • For Individual Subscribers (Legacy or Direct Purchase): If You subscribe directly via our website, payment is processed by our third-party payment processor (e.g., Stripe). Subscriptions are typically billed on a recurring basis (e.g., monthly) and may auto-renew unless cancelled. You can cancel your subscription at any time via your account settings or by contacting support; cancellation will be effective at the end of your current billing period. **No refunds or credits will be provided for partial subscription periods or unused Services.** If You subscribe via a mobile app store (e.g., Apple App Store), their payment, cancellation, and refund terms apply.

  • Trials/Pilots: We may offer free trials or pilot programs to Customers. Specific terms for these will be outlined separately. Access may be limited or terminated at the end of the trial/pilot period unless a paid agreement is entered into.

11. Third-Party Content and Links

The Services may contain links to third-party websites or services ("Third Party Services"). We are not responsible for the content, accuracy, or privacy practices of Third Party Services. Your use of Third Party Services is at your own risk and subject to their terms and policies.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, LINGLY.AI DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO REPRESENTATIONS REGARDING THE ACCURACY OR COMPLETENESS OF ANY CONTENT (INCLUDING AI-GENERATED CONTENT, TRANSCRIPTIONS, OR TRANSLATIONS) OR THE LIKELIHOOD OF LANGUAGE IMPROVEMENT.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LINGLY.AI (INCLUDING ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (a) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (b) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (c) ANY CONTENT OBTAINED FROM THE SERVICES; OR (d) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

IN NO EVENT SHALL LINGLY.AI'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED POUNDS STERLING (£100) OR THE AMOUNTS PAID BY YOU (OR YOUR SPONSORING CUSTOMER FOR YOUR ACCESS) TO LINGLY.AI IN THE 12 MONTHS PRECEDING THE CLAIM. LIABILITY LIMITATIONS FOR PAYING CUSTOMERS MAY BE FURTHER DEFINED IN A SEPARATE MSA OR AGREEMENT.

14. Termination

  • By You: You can delete your Account and stop using the Services at any time by contacting hello@lingly.ai.

  • By Us: We may suspend or terminate your Account and access to the Services with or without notice if You breach these Terms, pose a security risk, or for other operational reasons. We are not liable for any modification or discontinuance.

  • Effect of Termination: Your license to use the Services ceases upon termination. We may delete your Account and User Content. If your access was provided by a Customer whose agreement terminates, your access will typically cease at the end of that Customer's final billing period or service term.

15. General Information

These Terms are governed by the laws of England and Wales. You agree to the exclusive jurisdiction of the English and Welsh courts for any disputes. If any provision is found invalid, the rest remain in effect. These Terms constitute the entire agreement between You and lingly.ai regarding the Services (unless superseded by a specific Customer agreement). Our failure to enforce any right is not a waiver.

16. Contact Us

For questions about these Terms, please contact us at hello@lingly.ai.