Language guide
Russian Customer Service Language Guide
This guide will help Russian learners communicate effectively in customer service situations using key vocabulary and phrases.
Vocabulary
Conversations
E
Complaint Resolution
You need to address a frustrated customer's complaints and find a satisfactory solution.
S
Product Inquiry
You must assist a customer inquiring about the features and benefits of a product before making a purchase.
E
Return and Exchange
You are tasked with handling a customer's request for a return or exchange of a faulty product.
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